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Are you a pro? Join Relo
How booking works
What actually happens when you book through Relo, in plain English.
01 Checked
To join Relo, a pro sends government ID and a selfie we match against it, plus their qualifications and insurance wherever their work calls for it. Anything we can't confirm automatically goes to a person on our team.
Example: a personal trainer's application with all four checks passed. Government-issued ID matching the application, a selfie matching the ID photo, and an in-date Level 3 Personal Training certificate and public liability insurance.
What a personal trainer sends us. Requirements vary by category.
02 Paid
The price on a profile is the price you pay, with no booking fee on top. Your card details go to Relo Pay, not to your pro, and every session is itemised in your account.
Example checkout: one 60-minute personal training session at £60.00, a transaction fee of £1.12 and a total of £61.12, the price shown on the profile, paid with Relo Pay.
Example price. Each pro sets their own.
03 Protected
Each pro sets a cancellation window, shown before you confirm. Cancel before it closes and you're refunded in full, automatically. If your pro cancels, you're always refunded in full.
Example cancellation window, set by your pro: cancel any time up to 24 hours before your session for a full refund; after that a late cancellation fee applies. If your pro cancels, you get a full refund at any time.
24 hours unless your pro sets a different window.
Relo AI
Ask Relo AI in the search bar, the way you'd ask a friend. It finds pros with that exact time free, so there's no scrolling through calendars.
Say what you need
The service, the area and when you're free, in your own words.
Tap a time
Relo AI shows pros with that time open, price up front.
Pay
Checkout opens on your time, with nothing left to fill in.
60 min · Personal training · No booking fee
Paid securely through Relo Pay
You're booked
Sat, 8:00 with Maya R. · £55
A demo: tap along, nothing is charged. Names, times and prices are for illustration.
For pros
Relo gives independent trainers, therapists and teachers one place to be found, booked and paid, and an agent that handles the admin in between.
Free to join. Relo keeps 15% of each session, and your existing clients are free for your first 3 months.
An example of what Relo AI handles for pros in Pro Center.
Questions